Customer Operations Manager Energy Company, Italy

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Sales Line is selecting a Customer Operations Manager for a renewable energy company in Italy.

Who are we?

Sales Line is a headhunting & recruiting company working all over Italy & Europe for more than 120 PMI and multinational companies.

Who is our client?

Our client is one of the most important renewable energies companies, which core business is electric vehicle charging, with a worldwide presence.

Who are we looking for?

The CUSTOMER OPERATIONS MANAGER builds up and coordinates the Italian back office team. 

What is the challenge of this role?

Your challenge will be developing, controlling, and supervising back office activities aligned with company objectives.

Must have?

Fluent in English and at least three years of Customer Operations Management in B2B companies. 

Want to know more?

DUTIES & RESPONSIBILITIES 

Reporting to the Head of Operations, the Customer Operations Manager builds up and coordinates the Italian back office team. His primary focus will be on: 

  • Manage invoicing, contracts, and call center operations
  • control and approve invoices & contracts
  • Control and approve monthly payments of rent, electricity consumption  
  • Control and approve reconciliation with investors and revenue-sharing models  
  • Collect customer inquiries and filter to forward related colleagues  
  • Contract management & Achieving
  • He/she  draws up weekly – monthly reporting to the Head Of Operations 
  • He/she relates with public administration and third parties involved
  • Coordinate a team of two people.

IDEAL CANDIDATE 

  • Minimum 3 years of experience in Customer Operations Management;
  • Bachelor’s Degree; 
  • Soft skills: Communication, negotiation, decision making, problem-solving and innovative approach,
  • Fluent knowledge of English and Italian 

LOCATION 

Milano, a percentage of smart working is planned.

HOW TO APPLY

Please read our privacy policy and send your CV to our e-mail address.

Job openings are meant for both female and male candidates (L. 903/77). 

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